SakuraCat Support Center – 24/7 Live Chat and Email

Get in Touch

Our support team is on hand 24/7 to answer questions, assist with setup, or resolve any issues you run into with your SakuraCat VPN service.

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Email Support

Receive a response within 24 hours

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Live Chat

Accessible 24/7 inside the app dashboard

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Knowledge Base

Guides covering setup and troubleshooting

Visit Help Center

How to reach us

Live chat – Sign in to your account and click the chat icon for real-time help
Email support – Send us a message and expect a reply within 24 hours
Help docs – Step-by-step setup guides for Windows, macOS, iOS and Android
FAQ – Troubleshooting steps for the most common connection issues

What we can help with

App download and installation
Node connection troubleshooting
Account and password recovery
Plan upgrades and refund requests
Device compatibility and router setup

Frequently Asked Questions

How do I start a free trial?

Register an account on our site and choose the free trial plan – no credit card required. You can pay with Alipay or WeChat Pay when you upgrade.

Which devices does SakuraCat support?

SakuraCat supports Windows, macOS, iOS (iPhone/iPad) and Android. One account can be used on up to 3 devices simultaneously across platforms.

Which regions are covered?

The Basic plan covers 5 popular nodes including Hong Kong and Japan. The Advanced plan covers 26 regions including the US, Taiwan, Singapore and the UK, with IEPL dedicated lines.

How do I cancel or get a refund?

Monthly plans expire automatically and do not auto-renew. For refunds, contact support within 7 days of purchase and we will process it based on actual usage.

What if my connection is unstable?

Try switching to a different node or protocol. During peak hours we recommend using the Advanced plan's IEPL dedicated line nodes for the most stable speeds.

What our support covers

SakuraCat's support team is available around the clock and covers all of the following:

App installation and setup – guides for Windows, macOS, iOS and Android, with step-by-step screenshots and remote assistance available
Connection troubleshooting – for timeouts, slow speeds, and access issues with specific websites or services
Account management – password reset, email changes, device management and sign-in problems
Billing and plans – plan upgrades, renewal explanations, refund requests and invoicing
Device compatibility – router setup, TV box configuration and network settings for specific devices

We aim to respond to live chat requests within 5 minutes and to emails within 24 hours. For technical issues we provide detailed troubleshooting steps and can offer a remote session if needed.

To help us resolve your issue faster, please have ready: your device type and operating system version, the node name you were connecting to, and when the problem first occurred.

Contact Us